Terms of Use


CTM
TOURS, is a division of
Costamar Travel, a prestigious wholesale agency. CTM Tours/Costamar Travel acts only as an agent between our clients and the service providers such as airlines, tour operators, cruises, transportation companies, hotels,
car rentals, etc.



RESERVATIONS AND PAYMENTS




A. Deposit







A
deposit of $100 per person is required within 2 days (48 hours) of
making the reservation. If the total price of the tour is
less
than $100, the full amount will be collected at time of booking.
Payment is not deemed until CTM Tours receives it.



If
deposit is not received by due date, the reservation will
automatically be cancelled in the system by 5:00 PM EST.







B.
Balance Due






The
balance must be paid in FULL no less than 30 days prior to departure.

Immediate payment in full is required at time of booking for
reservations
made
less than 30 days before departure
.
(Bookings for travel within Dec. 20 to Dec. 31 will require full
payment 60 days prior to departure).
We
reserve the right to cancel the booking if balance is not paid on
time. I
n
addition
,
ctm/Costamar
reserves
the right to impose cancellation charges should payments not be
received within the specified periods.
ctm/Costamar
is not responsible for any other travel arrangements affected due to
our cancellations.
CTM/costamar
must receive all payments

before vouchers and other travel documents could be released.






C.
Forms of Payment





Payments
in Cash must be delivered in person at any Costamar office or at one
of our approved payment agencies.


For
credit card payments, we accept Visa, MasterCard, American Express
and Discover Card. Please request a Credit Card Authorization Form
from your travel agent.






NOTE:
If payment is being made for a deposit or final payment on due date,
credit card is the only acceptable form of payment.








AIRLINE
TICKETS








Airfare
pricing is not guaranteed until tickets are issued. Airlines tickets
are subject to airlines POLICIES including fare regulations and
restrictions, fees for itinerary changes, tickets reissued, trip
cancellation, no show and any applicable penalties.








LATE
BOOKINGS







Late
bookings are considered “rush” orders and require special
handling. Therefore late bookings will incur additional costs for
faxing, updating and confirming your hotel accommodations and other
services required. Bookings made less than 7 days prior to departure
will be subject to an additional charge of $25.00.







Costamar/CTM
Tours will not accept reservations for travel within 3 days.







TRAVEL
DOCUMENTS







It
is the sole responsibility of the passenger to obtain all necessary
travel documents before traveling.



Passports
must have a minimum validity of
6
months as of date of departure. Visas, vaccination and any other
requirements should be obtained directly with the Consulate or
Embassy of the countries you are visiting before traveling.



Costamar/CTM
will not be liable for any loss, expense, cost, damage, injury or
loss of enjoyment suffered if you cannot travel because you have not
complied with such requirements.





TRAVEL INSURANCE







Costamar
Travel highly recommends acquiring travel
insurance along with your tour package.
 Passengers
must contact the Insurance Company in case of an emergency. Please
keep in mind that
preexisting
conditions may be an exception

with the coverage that the insurance company provides
.
For any date
changes, you may contact Costamar Travel up to two labor days in
advance before coverage is in effect
.



For
any refunds, you must keep all your receipts and contact the
Insurance Company.



If
passenger decides not to get travel insurance, Costamar Travel will
not be responsible due to any mishap, cancellation,
inconvenience or suffering, before, during or after the trip. This
includes losing right to refund due to any complaints or
expenses from accident or illness occurrence on trip.






  • Yes, I'm including travel insurance in my tour package



  • No, I decline travel insurance.





CANCELLATIONS AND MODIFICATIONS







A.
Cancellation
Charges/No-Shows



All
cancellations are subject to a $50.00 cancellation charge per
package, in addition to the applicable percentage of the total tour
price as shown on the chart below.

Significant additional penalties (i.e. Non-refundable, and or
non-transferable airlines tickets, fees or hotel penalties, etc.) may
apply.
A written
notice of cancellation is required for confirmed reservations and
must be sent directly to CTM Tours via email help@ctmtours.com
or eFax 954-206-0088.
The
departure date constitutes the date indicated on CTM Tour’s
confirmation. If you are not present on the day of departure, this
will be considered a No-Show and will incur in a 100% cancellation
fee.








*The
following table of charges will apply when notice of cancellation is
given after the booking is confirmed:






ALL CHARGES BELOW ARE PER PERSON.








Notice
received by CTM Tours

Charge
in US$ or as a



Tours
prior to departure

% of
total Tour Price



31
days or more ………………………
$50



30
- 22 days ……………………………
20 %



21
–8 days ……………………..............
35 %



7
– 1 days ……………………...……
100 %



Day
of Departure/No Show…... 100%







B.
Booking Changes and Modifications









  1. A
    fee of $25.00 per reservation will be charged for any and each
    revision or alteration made to a reservation after the booking is
    confirmed.




  2. If
    documents such as vouchers, airline tickets, etc., need to be,
    reissued a fee of $25.00 will be charged over and above the
    afore-mentioned revision fees
    plus
    any additional fees imposed by the hotel, airline or service
    providers
    selected
    in your itinerary. If a courier service (Airborne Express, UPS,
    FedEx, etc.) is requested to deliver the reissued documents, you
    will be responsible for the actual cost of the delivery service,
    otherwise, documents will be sent via regular mail. Costamar/CTM is
    not responsible for any delays in the receipt of reissued documents
    delivered through the US Postal Mail Service or couriers.









Non-transferability:
Name changes are not permitted for booked reservations. If original
traveler/s is/are not eligible to travel, reservation will be
cancelled and cancellation fees will apply. New reservations will be
on a space available basis and cannot be guaranteed by Costamar. Once
reservation is confirmed, payments made towards the original booking
(less any cancellation charges), will be credited to the new
reservation.






REFUNDS







Refunds
are determined based on the cancellation policies above. No refunds
will be made for any services in the itinerary that you do not use
including, but not limited to hotel accommodations, transfers,
tours/sightseeing, missed meals and excursions.








Hotel
Bookings:unused hotel nights are refundable only if they cover a
minimum of 2 consecutive nights and only to the extent that the tour
operator receives refund from the hotel. A copy of the checkout bill
will help to expedite the processing of any refund due. If sufficient
proof is supplied, any refund
,
less any cancellation charges by CTM Tours or the supplier/s
,
will be processed as soon as possible. If you purchased travel
insurance at the time of booking, please note that in the event of
your withdrawal from a tour after commencement for reasons of
illness, you must present a medical certificate in support of any
insurance claim. ALL REFUND REQUESTS MUST BE SENT IN WRITING AND
RECEIVED BY COSTAMAR/CTM NO LATER THAN 30 DAYS AFTER THE TRIP HAS
ENDED. All refund claims must be submitted to:
Costamar
Travel



531
E. Oakland Park Blvd. Fort Lauderdale, FL 33334 USA,



ATTN:
Refunds or email help@ctmtours.com








CTM
Tours will not accept faxed requests. No refund or adjustment will be
made for any changes, cancellations or modifications of services
provided in the itinerary/voucher, if the client makes such changes
during the tour.








Refunds
will be reimbursed the same way it was originally paid.



Refunds
for payments with credit card will be credited to same credit card.



Payments
in cash/check will be refunded to the person who paid for the
services.



Payments
with Safety Pay, MoneyGram, Western Union, will be refunded to the
person who paid for the services.








CHARGEBACKS







Third
Party Bookings:Cardholder expressly accepts the charges for this
trip including his/her family and friends.



Any
Chargebacks
must be handled directly with Costamar Travel before contacting the
Credit Card Company. Costamar will do anything in its power to
resolve the claim.








GENERAL CONDITIONS









  • Extended
    Stays:
    If you make
    your own arrangements to stay at a destination before or after your
    arranged tour with us, your stay will be at your sole expense and
    responsibility including hotel nights and transfers to and from
    hotel/airport.




  • Hotel
    Check In/Check Out:

    According to Hotel policies, rooms are not available for check-in
    before 15:00 hours
    and must be vacated on check-out day by 11:00 hours.
    Policies
    may
    vary from hotel to hotel. Please check your tour/service vouchers
    for special instructions.




  • Airline,
    Airport, Government Taxes and Fees:

    Any domestic and international departure or arrival taxes,
    security charges, and other types of taxes or charges imposed by
    airlines, airports, governments, etc. are
    not
    included in our prices.




  • Taxes:
    All hotel,
    transfers, sightseeing and tour prices are tax inclusive (local room
    tax, hotel service charge, energy surcharge) unless otherwise
    specified. Tips are not included.




  • Disabled
    Participants / Handicapped Facilities:

    Any disability or special requirement must be reported to
    Costamar/CTM at the time of booking. CTM Tours will make reasonable
    efforts to accommodate the special needs of disabled travel
    participants, but is not responsible for any denial of services by
    carriers, hotels, lodges, restaurants, or other independent
    suppliers.
    Motor
    coaches and mini-buses are not equipped with wheelchair ramps.

    We regret that we
    cannot provide individual assistance for walking, dining, getting on
    and off motor coaches and other transportation vehicles, or other
    personal needs. A qualified companion should accompany travelers who
    need such assistance.




  • Hazardous
    Conditions:

    Costamar / CTM shall not be liable for hazardous conditions at
    international destinations, including, but not limited to, weather
    hazards, health hazards, unsafe conditions, suppliers’
    bankruptcies or the suitability for disabled persons of any portion
    of the itinerary. Please contact the Travel Warning Section of the
    U.S. State Department at (202) 647-5225 for information regarding
    possible dangers at international destinations.






  • For medical information, please contact the Center for Disease Control and Prevention at (800) 311-3435.




RESPONSIBILITY







COSTAMAR
TRAVEL / CTM TOURS, 531 E. Oakland Park Blvd. Fort Lauderdale
Florida, 33334 USA and/or their agents and offices and/or suppliers
of services pursuant to, or in connection with, these itineraries
shall
act only as an
agent
in making
arrangements for hotels, air tickets, cruises, sightseeing tours,
transportation and any other services in connection with all tours
and is not responsible and expressly disclaims any liability for any
injury, damage loss, delay, change in itinerary, cancelled or delay
flights, additional expense, inconvenience or irregularity, whether
to person or property incurred during the trip in connection with or
relating to the supply or omission of air, sea, land, transportation
services, hotel, facilities, meals, other services or illness of
client. We cannot be responsible or liable for mechanical
breakdowns, government actions, war, terrorism, civil disturbance,
fire, weather, natural disasters, strikes or other circumstances
beyond our control, such as client’s
failure
t
o obtain proper
documentation
and/or
follow instructions including but not limited to hotel
check-in/check-out, places & times, or the delay of, loss of or
damage to participants’ baggage or its contents.








Your travel agent,








______________________________________________



PRINT
NAME

















If
passenger decides not to buy travel insurance, Costamar Travel / CTM
Tours will not be responsible due to any mishap, cancellation or
inconvenience, before, during or after the trip, or any expenses
incurred during the trip due to any sickness, accident, trip
cancellation, loss of baggage, etc.



Special
requests by clients will be communicated to service providers and
suppliers but cannot be guaranteed by Costamar/CTM Tours
.



Prices
are based on rates
in effect at the time of booking including foreign exchange rates and
are subject to change without prior notice. Special offers and
promotions may be changed or withdrawn at any time.



Customer
must carefully review his itinerary for any errors or discrepancies.



Costamar
/ CTM Tours will not be liable for any error in printing of our
catalogs, flyers, newspaper ads, brochures, etc.














CLAIMS



Costamar
/ CTM, is committed to customer satisfaction.



If
you have any problem or dispute, relating to the purchase of services
through our agents or our Website. you agree to give us an
opportunity to resolve any claims or disputes.



If
we are not able to resolve your claims within 60 days, you may seek
relief through arbitration.







Any
claim or dispute will be governed and interpreted under the laws of
the State of New Jersey, EEUU without giving effect to choice of law
principles. 



Costamar
Travel Cruise & Tours, Inc. and you irrevocably consent to the
jurisdiction of the federal and state courts in Union County, New
Jersey for the resolution of any disputes or claims. 



Costamar
Travel Cruise & Tours, Inc. and you irrevocably consent to waive
a trial by jury.








I
have read and accept the Terms and Conditions








____________________________________________________



CLIENT
SIGNATURE DATE




























____________________________________________________



PRINT
CLIENT NAME












531
E. Oakland Park Blvd. Fort Lauderdale FL 33334 Toll Free 1877 286
8877